Average Score (631 reviews):4.7

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

631 Ratings

4.7 Average

Models
Types of Survey
Filter by
  • Michael G.09-04-2024

    TYPE:ServiceMODEL:AtlasYEAR:2021

    I scheduled an oil change, which was fine. I called and asked if they could also look at my engine coolant. I’m getting errors telling me it is unsafe to drive my car (3x now). After my oil change I was told I’d have to call to make a separate appointment, but it was “normal” for it to be consumed. This issue could lead to serious engine issues so I’m not confident in the answer or solution provided (topped off).

  • Riquel W.09-03-2024

    TYPE:ServiceMODEL:TaosYEAR:2024

    Very welcoming workers made me feel comfortable relaxed in the waiting area loved the couches lol it was quick not a long wait and i got my car vacuumed by coy very nice young man and washed wasn’t expecting it and was happy about it.

  • Lucas K.09-03-2024

    TYPE:ServiceMODEL:JettaYEAR:2023

  • Abdulrazak A.09-02-2024

    TYPE:SalesMODEL:AtlasYEAR:2024

  • Frank L.09-01-2024

    TYPE:ServiceMODEL:TiguanYEAR:2023

    Very fast and curtious

  • Lauren L.08-31-2024

    TYPE:ServiceMODEL:TiguanYEAR:2018

    Everything was Great!

  • Da'maria H.08-31-2024

    TYPE:SalesMODEL:JettaYEAR:2024

    I choose this rating because the experience was a very fast helpful and delightful experience

  • Latoshia D.08-31-2024

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024

    I asked about the programming of the music and was told that was for safety and it couldn’t be change. I told him that’s not true. I also asked about the door to the charging port that will not stay open and he told he that he had to order a part and that was a lie too!

  • Jazzmine M.08-31-2024

    TYPE:SalesMODEL:TaosYEAR:2024

    The service with the salesman’s and the manger was great. The team is great and very good at helping!

  • Shaianne W.08-30-2024

    TYPE:SalesMODEL:TaosYEAR:2024

    Amazing, Te’Shon Was A Great Help Finally Helped Me Get Rid Of My Raggedy Hyundai.